SHIPPING AND DELIVERY
What is the delivery time?
Generally, you can expect to receive your order within 3-5 business days. You will receive a confirmation with an estimated delivery time when your order has been shipped.
Do you offer international shipping?
We do not currently offer international shipping. However, we are actively working to offer this in the future, so please keep an eye out for updates.
Which shipping company do you use?
We use GLS, Postnord and DAO.
What delivery methods do you offer?
You can either order for home delivery or a parcel box near your home.
The price for delivery to a parcel box is: from 49 kr.
The price for home delivery is: from DKK 65.
If you buy for over 699kr, you get free shipping.
How long does delivery take?
The average delivery time is 1 - 3 business days if the item is in stock. However, our delivery time is 3-5 days, so we can guarantee your delivery time.
In addition, your order is usually ready to ship in less than 24 hours on weekdays.
You can find a more accurate delivery time estimate in the shipping confirmation that you will receive via email as soon as your order is on its way to you.
ORDER
How can I contact customer service?
You can contact our customer service via email at info@formell.dk. We are here to help you!
Which payment methods do you use?
We offer Apple Pay, Google Pay, Visa and Mastercard.
When will I receive my order confirmation?
As soon as your purchase is completed, you will receive your order confirmation via the email you used to place the order. If you do not receive one, please contact us at info@formell.dk.
We will then get back to you as soon as possible.
PRODUCTS
Can I see your products in a physical store?
You can currently only find our products online.
Is steel interior durable?
Yes, steel is an extremely durable material that can withstand wear and tear and withstand daily use. Our steel interiors are designed to be both functional and aesthetically pleasing for many years.
How do I clean steel interiors?
Dissolve a little washing-up liquid in a bowl of warm water, wring a microfiber cloth in the soapy water and wash the surface . Then wipe with a dry cloth, pour a little cooking oil on the cloth and polish the surface. Let it sit for fifteen minutes, and then polish with a dry cloth.
RETURNS AND REFUNDS
How does your return policy work?
If you are not satisfied with your purchase, you can return it within 30 days of receipt. The item must be in its original condition and packaging. Please contact our customer service for return instructions.
Does the item have to be in original packaging to be returned?
The item must be in the same condition as when received. This means that it must be returned in its original packaging and packed securely so that it does not break during transit.
If this is not met, we will assess whether the item has lost value. If the aforementioned is the case, we reserve the right to not approve the return or to offset the return amount.
How do I return an item?
You have a period of 30 days from receipt of your order to request a return.
If you wish to return a product purchased from formell, you can contact us via the following link: https://shopify.com/88484151627/account . Here you will be redirected to a page where you must log in to your customer account. This is to make the process easier for you as a customer.
Once we have received and approved your return request, you will receive a return label via your customer account. The price (49 DKK) for the return label will be deducted from the total order amount. Once the product has been received – and if it meets our conditions – we will process your refund within 14 days.
The return is at your own expense.
What is the deadline for returning an item?
You have a period of 30 days from receipt of your order to request a return.
If you wish to return a product purchased from formell, you can contact us via the following link: https://shopify.com/88484151627/account . Here you will be redirected to a page where you must log in to your customer account. This is to make the process easier for you as a customer.
Once we have received and approved your return request, you will receive a return label via your customer account. The price (49 DKK) for the return label will be deducted from the total order amount. Once the product has been received – and if it meets our conditions – we will process your refund within 14 days.
The return is at your own expense.
COMPLAINT
What do I do if I receive a damaged or defective item?
Unfortunately, this can happen – even with careful shipping.
We would like to ask you to take pictures of the package and the defective item and send it to our customer service at info@formell.dk. We will make sure to solve the problem and help you with a suitable solution as soon as possible.
How do I file a complaint?
To file a complaint, please contact our customer service at info@formell.dk and provide the order number and a description of the problem or defect. You must also attach pictures of the damage/defect.
We will investigate your complaint and assess whether it is justified. This may include requesting additional photos or other forms of documentation.
